Customer Sevice Executive
Support customers through online channels, resolving inquiries, complaints, returns and exchanges with care while helping deliver a smooth, positive service experience.
JOB RESPONSIBILITIES:
We are looking for a patient, responsible, and detail-oriented Customer Service Executive to join our team. You will mainly handle customers through online channels, respond to inquiries, resolve after-sales issues, and ensure a high-quality customer experience.
Respond promptly to customer inquiries and questions through online apps/platforms and in-app messaging.
Handle pre-sales inquiries, after-sales services, customer complaints, returns, and exchanges professionally.
Assist with other customer service-related tasks assigned by the supervisor.
Working Shift:
Morning Shift: 8AM - 4PM (Office-Based)Evening Shift: 4PM - 12AM (WFH)
Night Shift: 12AM - 8AM (WFH)
JOB REQUIREMENTS:
Excellent Chinese communication skills, with fast typing speed and clear, patient written communication.
Highly responsible with good emotional management and empathy; able to handle a certain level of work pressure.
Fast learner with the ability to quickly understand and adapt to business processes.
Proficient in common office software and online customer service/ticketing systems. Relevant experience is an advantage.
Willing to work on a rotational shift basis, including weekends, public holidays, and designated office-based shifts.
- Department
- Customer Service (CS)/ Customer Relation (CR)
- Role
- Customer Service Representative
- Location
- Kuala Lumpur
- Remote status
- Hybrid
- Salary
- MYR3,000/month
- Employment type
- Full-time
- Employment level
- Executive / Senior Level
- Work Days
- 5 days per week (Rotating rest days from Monday to Sunday)
- Working Hours
- 8 hours (Inclusive of 1 hour lunch break)
About UpGrowth HR Sdn. Bhd.
UpGrowth HR Sdn Bhd, headquartered in the vibrant commercial center of Kuala Lumpur, Malaysia, has emerged as a leading player in the BPO industry for SME, specializing in HR outsourcing, Telemarketing, Customer Experience, Finance & Accounting services, Cosec and other services.
Founded in 2023 by Jason W, the company was established to address the evolving needs of modern businesses by offering specialized outsourcing solutions.