JOB RESPONSIBILITIES:

• Develop and maintain strong relationships with existing and potential clients.

• Handle daily client communications, receptions, and follow-up activities.

• Understand client needs and provide professional advice and suitable solutions.

• Respond to client inquiries, complaints, and issues promptly and professionally.

• Coordinate closely with internal teams to ensure smooth execution of projects and services.

• Monitor client satisfaction regularly and recommend improvements to enhance service quality.

• Assist in organizing client meetings, events, and business networking activities.

• Maintain accurate client records and ensure all information is properly updated.

• Support initiatives to enhance the company's brand image and overall customer experience.

JOB REQUIREMENTS:

• Female Malaysian National (Mandatory), currently living and working in Kuala Lumpur long-term.

• Diploma or Bachelor's Degree in Business Administration, Marketing, Communications, or related fields.

• 1–3 years of experience in customer service, client relations, sales support, or related roles.

• Strong communication, interpersonal, and customer service skills.

• Excellent problem-solving, organizational, and coordination abilities.

• Able to multitask and work effectively in a fast-paced environment.

• Fluent in Mandarin and English; proficiency in additional languages will be an advantage.

• Professional appearance with a positive attitude and strong team spirit.

• Candidates with experience in premium customer service, private clubs, hospitality, hotels, or corporate reception are highly preferred.

COMPANY BENEFITS:

• Office located in The Exchange TRX, Kuala Lumpur's premier business district.

• EPF and SOCSO provided.

• Annual leave and public holiday entitlements.

• Positive working environment with career advancement opportunities.

• Professional training and career development programs provided.