Customer Service & Sales Executive
Join our Customer Service & Sales team: chat with customers, solve skincare needs, close deals, log every touchpoint, and grow with data-driven guidance.
We usually respond within three days
JOB RESPONSIBILITIES:
Chat Sales: USP/FAQs + pain-point solutions; objection handling; close
Customer Support: usage, order/shipping, refunds; escalate then close loop
Lead Ops: log every touchpoint + tags/stage/next action in Master Leads (Sheets/Excel)
Daily insights: Short Sales & Leads Report (moves + bottlenecks)
Retention: win-back, review asks, repeat order nudges, event invites
Process + compliance: improve scripts/playbooks; PDPA-safe handling; consistent naming/tags
JOB REQUIREMENTS:
Must-haves
Passion for skincare + sales; enjoys chatting with people
Customer-obsessed, reflective problem-solver; basic analytics mindset
Fluent Chinese/English/BM (any 2 strong ok; 3 is best)
Comfortable with Sheets/Excel (pivot + basic formulas + clean logging)
Internship/fresh grads ok if disciplined + learns fast
Nice-to-haves
Manychat / IG DM automation exposure
Shopee + WooCommerce familiarity
Penang/Mainland based (or strong remote alignment)
- Department
- Customer Service (CS)/ Customer Relation (CR)
- Role
- Customer Service Officer
- Locations
- Butterworth, Penang
- Monthly salary
- MYR2,000 - MYR3,500
- Employment type
- Full-time
- Employment level
- Service Workers
- Work Days
- Monday-Friday (weekend sometimes for event works)
- Working Hours
- 9am-6pm/10am-7pm
About UpGrowth HR Sdn. Bhd.
UpGrowth HR Sdn Bhd, headquartered in the vibrant commercial center of Kuala Lumpur, Malaysia, has emerged as a leading player in the BPO industry for SME, specializing in HR outsourcing, Telemarketing, Customer Experience, Finance & Accounting services, Cosec and other services.
Founded in 2023 by Jason W, the company was established to address the evolving needs of modern businesses by offering specialized outsourcing solutions.