JOB DESCRIPTION

Lead the Talent Acquisition Function

• Lead and manage the overall Talent Acquisition function, including Team A and Team B.

• Set clear recruitment priorities, responsibilities and performance expectations for each team.

• Review team and individual performance regularly, identify gaps and coach team members to improve.

• Build healthy competition between teams through clear, fair and transparent measures.

• Ensure both teams follow consistent recruitment standards, processes and service expectations.

• Identify recruitment capacity needs and recommend improvements to the team structure and workflow.

Deliver Recruitment for UpGrowth and Clients

• Oversee end-to-end recruitment for internal hiring and client assignments.

• Translate hiring requirements into clear job briefs, sourcing plans and recruitment timelines.

• Guide the team on sourcing, screening, interviewing, shortlisting, interview coordination, offer management and onboarding follow-up.

• Monitor open vacancies, ageing roles, candidate pipelines and placement progress.

• Step in to support complex, urgent or senior-level searches when needed.

• Ensure recruitment recommendations are based on role fit, capability and evidence.

Manage Client Service and Commercial Results

• Build and maintain strong working relationships with clients and their designated HR contacts.

• Clarify hiring requirements, service scope, timelines, decision-making responsibilities and charges arrangements at the start of each assignment.

• Keep clients informed of progress, challenges, market feedback and next steps.

• Manage client expectations professionally and raise risks early when a role or timeline may be affected.

• Monitor recruitment service delivery and contribute to client retention and business growth.

• Work with the Founder and relevant teams to identify additional recruitment opportunities.

Manage Recruitment Sales, Forecasts and Budgets

• Maintain an accurate sales pipeline covering new enquiries, confirmed assignments, active vacancies, expected placements and completed placements.

• Prepare recruitment revenue forecasts using realistic assumptions, including vacancy status, expected placement dates, agreed charges and likelihood of success.

• Track sales achieved against forecast and explain material changes, delays or risks.

• Maintain complete and accurate recruitment sales records, including client, candidate, role, charges, placement, and invoice details.

• Liaise with the Founder’s EA and Finance team to prepare and reconcile recruitment sales reports.

• Ensure placement and charges information is submitted promptly and accurately to support invoicing and financial reporting.

• Monitor agreed recruitment budgets, including sourcing costs, job advertisements, recruitment tools and other approved expenses.

• Identify overspending or cost risks early and seek approval before committing unbudgeted expenditure.

• Follow up with relevant teams on invoice status and payment updates when required, and flag outstanding items or discrepancies.

Improve Process, Reporting and Governance

• Track key measures such as time to shortlist, time to fill, interview-to-offer conversion, placement success, agreeable-period outcomes, sales performance and client satisfaction.

• Use recruitment and sales data to identify bottlenecks and recommend practical improvements.

• Maintain accurate recruitment records and ensure candidate and client information is handled confidentially.

• Ensure the team follows approved processes, client communication arrangements and company requirements.

Other Duties

• Perform other duties as assigned by the Founder from time to time.

JOB REQUIREMENTS

• Degree, diploma or equivalent experience in Human Resources, Business or a related field.

• At least 5 years of experience in recruitment or talent acquisition.

• At least 2 years of experience leading or supervising a recruitment team.

• Experience managing multiple vacancies and working with clients or hiring managers.

• Good understanding of recruitment revenue, placement fees, sales forecasting, budget

• monitoring and business reporting.

• Strong numerical and analytical skills, with the ability to maintain accurate records and explain variances.

• Experience using spreadsheets, recruitment systems and reporting tools.

• Strong communication, negotiation, coaching and problem-solving skills.

• Commercial awareness and the ability to balance delivery quality, timelines, costs and service

• fees.

• Able to manage changing priorities while keeping clients and the team updated.

What Success Looks Like

• Both teams deliver against clear and fair performance expectations.

• Vacancies are managed proactively, with timely shortlists and clear progress updates.

• Recruitment sales forecasts and reports are timely, accurate and supported by complete records.

• Recruitment expenditure is monitored against approved budgets.

• The EA and Finance team receive the information they need to prepare and reconcile sales reports.

• Clients receive consistent, professional recruitment support.

• The function improves its placement results, client retention and contribution to UpGrowth’s growth.

The Mindset That Fits UpGrowth

Ownership : You take responsibility from instruction to completion.

Proactiveness : You anticipate what is needed and act before matters become urgent.

Clarity : You communicate updates, risks and next steps in a simple and timely way.

Resourcefulness : You investigate, propose solutions and keep moving when information is incomplete.

Accountability : You follow up respectfully but firmly and do not allow commitments to disappear.

Growth mindset : You welcome feedback, learn quickly and continuously improve how work gets done.