Collection Officer (Loan & Financing)
Collection Officer (Loan & Financing): empathetic, compliant, and target-driven; help borrowers with fair repayment plans while growing in a supportive, professional team.
We usually respond within three days
JOB RESPONSIBILITIES:
Handled customer accounts with outstanding balances through structured follow-ups and recovery calls.
Engaged customers to explain payment obligations and propose workable repayment arrangements.
Worked with customers to agree on revised payment schedules and partial settlement options.
Managed difficult conversations calmly while maintaining service standards and professionalism.
Entered and maintained accurate case notes and repayment details in the internal system.
Verified customer identity and contact details in line with approved verification procedures.
Applied different contact approaches (calls, messages, emails) to reconnect with unreachable customers.
Flagged suspicious activities, disputes, and high-risk accounts for further review by supervisors.
Followed company policies, compliance requirements, and ethical guidelines in all collection activities.
JOB REQUIREMENTS:
Fluent in Malay (spoken & written) is preferable.
Fluent in Chinese (spoken & written) is an advantage.
SPM/STPM/Diploma/Degree in any field
Prior experience in customer service, call center, or telesales is an advantage
Able to work under pressure and meet daily targets
Willing to work shift schedules, including weekends and public holidays
Positive attitude and good problem-solving skills
- Department
- Operations
- Role
- Collection Officer
- Locations
- Kuala Lumpur
- Monthly salary
- MYR2,800 - MYR8,500
- Employment type
- Full-time
- Employment level
- First / Mid Level Officials
- Work Days
- Monday - Sunday (4 Off Days/month) (Weekend & PH WFH)
- Working Hours
- 9:30AM - 6:30PM
About UpGrowth HR Sdn. Bhd.
UpGrowth HR Sdn Bhd, headquartered in the vibrant commercial center of Kuala Lumpur, Malaysia, has emerged as a leading player in the BPO industry for SME, specializing in HR outsourcing, Telemarketing, Customer Experience, Finance & Accounting services, Cosec and other services.
Founded in 2023 by Jason W, the company was established to address the evolving needs of modern businesses by offering specialized outsourcing solutions.