IT Customer Support / Technical Support
IT Customer Support / Technical Support — warmly assist users, diagnose issues, and train on the payment gateway; grow with a supportive, multi-skilled team.
We usually respond within three days
JOB RESPONSIBILITIES:
Provide first-level support to end users for payment gateway system inquiries via phone calls, chat messages, or remote assistance.
Diagnose, troubleshoot, and resolve software-related technical issues efficiently.
Deliver product training and guidance to end users to ensure effective system usage.
Handle customer issues in a timely, professional, and customer-focused manner.
Gather and analyse information related to technical problems, and collaborate with internal IT teams to resolve issues.
Participate in ad-hoc projects and support pre-implementation discussions and activities.
JOB REQUIREMENTS:
Candidates must possess at least Diploma/Advanced/Higher/Graduate Diploma in Computer Science, Information Technology, Software Engineering, Mathematics or equivalent.
Required language(s): Mandarin, English
At least 1 year of relevant experience in Customer Service or IT Support field.
Strong verbal and written communication skills.
Basic knowledge of IT systems and software troubleshooting (preferred).
Strong analytical and problem-solving abilities.
Ability to work under pressure and manage multiple tasks.
Ability to work independently and as part of a team.
- Department
- Information Technology (IT)
- Role
- Technical Support
- Locations
- Kuala Lumpur
- Monthly salary
- MYR3,000 - MYR4,000
- Employment type
- Full-time
- Employment level
- First / Mid Level Officials
- Work Days
- Monday - Friday
- Working Hours
- 9.30am - 6.30pm
About UpGrowth HR Sdn. Bhd.
UpGrowth HR Sdn Bhd, headquartered in the vibrant commercial center of Kuala Lumpur, Malaysia, has emerged as a leading player in the BPO industry for SME, specializing in HR outsourcing, Telemarketing, Customer Experience, Finance & Accounting services, Cosec and other services.
Founded in 2023 by Jason W, the company was established to address the evolving needs of modern businesses by offering specialized outsourcing solutions.