Customer Service & Sales Executive

Wed, 15 Apr 2026 15:49:33 +0800

Chat Sales: USP/FAQs + pain-point solutions; objection handling; close

Customer Support: usage, order/shipping, refunds; escalate then close loop

Lead Ops: log every touchpoint + tags/stage/next action in Master Leads (Sheets/Excel)

Daily insights: Short Sales & Leads Report (moves + bottlenecks)

Retention: win-back, review asks, repeat order nudges, event invites

Process + compliance: improve scripts/playbooks; PDPA-safe handling; consistent naming/tags

JOB REQUIREMENTS:

Must-haves

Passion for skincare + sales; enjoys chatting with people

Customer-obsessed, reflective problem-solver; basic analytics mindset

Fluent Chinese/English/BM (any 2 strong ok; 3 is best)

Comfortable with Sheets/Excel (pivot + basic formulas + clean logging)

Internship/fresh grads ok if disciplined + learns fast

Nice-to-haves

Manychat / IG DM automation exposure

Shopee + WooCommerce familiarity

Penang/Mainland based (or strong remote alignment)